Privacy Policy — Eagle Overland
Legal information
Privacy Policy
Last updated:
This Privacy Policy explains how Eagle Overland (“we”, “us”, or “our”) collects, uses, stores, and protects information when you use https://eagleoverland.com (the “Site”), submit an enquiry, contact us by email, message us via WhatsApp, or use Ask Eagle.
On this page
Who we are
Eagle Overland is a Tanzania-based self-drive and overland safari brand operated under Africano Paraiso. Our website address is https://eagleoverland.com. You can contact us by email at info@eagleoverland.com or by WhatsApp on +255 755 761 991.
Data we collect
We do not operate public comments or customer login accounts on the Site. We collect only the information needed to respond to enquiries, plan trips, provide quotes, support bookings, improve the Site, and protect our services.
- Enquiry details: When you submit a form, email us, or request a quote, we may receive your name, email address, phone number, travel dates, group size, route interests, preferred vehicle, accommodation style, and message content.
- WhatsApp messages: If you contact us on WhatsApp, we receive your WhatsApp profile name, phone number, message content, attachments you send, and related conversation metadata handled by WhatsApp.
- Booking-related information: If you proceed with a booking, we may request additional details needed for vehicle hire, permits, route planning, invoices, payments, emergency support, and legal compliance.
- Technical data: Our hosting and security tools may automatically collect IP address, browser type, device information, operating system, referring page, requested URLs, timestamps, and error logs.
- Anti-spam and security data: If anti-spam or security tools are active, they may process IP address, browser data, form content, and usage patterns to detect abuse or malicious activity.
How we use your information
- To respond to enquiries and provide safari, vehicle hire, and route planning information.
- To prepare quotes, itineraries, invoices, booking confirmations, and operational notes.
- To communicate with you by email, phone, WhatsApp, or other channels you use to contact us.
- To arrange or support services such as vehicle hire, route briefings, equipment preparation, accommodation, permits, activities, and emergency assistance.
- To improve website performance, diagnose technical issues, measure engagement, and understand which pages are useful to visitors.
- To protect the Site, prevent spam, detect abuse, secure our systems, and comply with legal or regulatory obligations.
Media
If you send us images, videos, or documents by email, WhatsApp, form upload, or another channel, please avoid sending unnecessary personal or sensitive information. Images may contain embedded metadata such as camera details or GPS location data. Where possible, remove location metadata before sending images you do not want associated with a place.
Analytics, advertising & tracking tools
The Site may use analytics or marketing tools such as Google Analytics, Google Tag Manager, Meta Pixel, or similar services. These tools may collect device data, page views, referral sources, approximate location, and interaction events. They help us understand marketing performance and improve the user experience.
You can limit tracking through your browser settings, cookie controls where available, ad settings on third-party platforms, or privacy-focused browser extensions.
Embedded content from other websites
Pages on the Site may include embedded content such as maps, videos, social media posts, booking tools, or third-party widgets. Embedded content from other websites behaves as if you visited those websites directly. Those third parties may collect data about you, use cookies, monitor your interaction, and combine it with your logged-in account on their platforms.
Ask Eagle website guide
Ask Eagle is optional. It combines prepared website answers with AI-generated responses. You can use the website and contact our team without using the guide. AI answers may be inaccurate and do not confirm prices, availability, bookings or emergency assistance.
When a question needs the online guide, your typed question and up to four recent conversation messages (approximately two exchanges) are sent to our Cloudflare Worker. Cloudflare Workers AI may process that context with public website information to generate a reply. Prepared answers may be handled within your browser; earlier messages can still be included if you later ask a question sent to Cloudflare. Do not enter passport or licence numbers, payment details, passwords or other sensitive personal information.
Conversation context is held temporarily in the current page’s memory, not in browser cookies or local storage. Refreshing or navigating away from the page, or choosing “New conversation,” clears this browser context. Closing the chat panel alone does not clear it. Clearing browser context cannot recall information already processed by a service provider.
Cloudflare receives technical request information, including your IP address. Our Worker uses the request IP for rate limiting to reduce abuse. We do not build a customer profile or store chat transcripts in an Eagle chat database. Cloudflare may process data outside Tanzania and retain operational metadata, and its service is subject to security and legal exceptions. Its Workers AI documentation states that customer content is not used to train AI models and describes how inference content is handled. See Cloudflare Workers AI data usage and the Cloudflare Privacy Policy.
Accommodation answers use the public Safariweb catalogue; they do not access supplier rates. Displaying property photos may send an image request and technical connection information to Africano Paraiso’s image host. Clicking WhatsApp, email, phone or external reference links opens the chosen service under its own privacy arrangements. For privacy questions or requests, email info@eagleoverland.com.
How long we retain your data
- General enquiries: Usually retained for up to 24 months for customer service, follow-up, and business reference unless you ask us to delete earlier and we are legally able to do so.
- Booking records: May be kept longer where required for accounting, tax, legal, insurance, operational, or dispute-resolution purposes.
- Server and security logs: Usually retained for a limited period, commonly a few weeks to a few months, depending on hosting and security requirements.
- Marketing records: Retained until you unsubscribe, object, or request deletion, unless retention is needed for legal compliance.
Your privacy rights
Depending on where you live and which privacy laws apply, you may have the right to request access to your personal data, correction of inaccurate data, deletion of data, restriction of processing, objection to processing, or a copy of data you provided to us.
If you are in the EEA, UK, or another jurisdiction with similar privacy laws, you may have additional rights under applicable data protection laws. You can contact us at info@eagleoverland.com to make a privacy request.
We may need to verify your identity before fulfilling certain requests. Some data may be retained where required for legal, accounting, security, or legitimate business reasons.
Where your data is stored
Data may be processed and stored in Tanzania and in other countries where our website, email, communication, analytics, payment, hosting, or travel service providers operate. When information is transferred internationally, we take reasonable steps to use appropriate safeguards and trusted providers.
How we protect your data
We use reasonable technical and organizational measures to protect personal information, including secure hosting practices, access controls, limited internal access, anti-spam tools, and careful handling of enquiry and booking information. No online system is completely secure, so we cannot guarantee absolute security.
Children
Our Site and services are not directed to children under 16. We do not knowingly collect personal data from children under 16 without appropriate consent. If you believe a child has provided us personal information, please contact us so we can review and take appropriate action.
Contact us
Eagle Overland
Arusha, Tanzania
Email: info@eagleoverland.com
WhatsApp: +255 755 761 991
Changes to this policy
We may update this Privacy Policy from time to time. When we do, we will revise the “Last updated” date above. Material changes may also be highlighted on the Site. Continued use of the Site after updates means you accept the revised policy.
This page is provided for general information and does not constitute legal advice. For formal legal review, consult a qualified Tanzanian lawyer.